Refund Policy

Effective date: 10 November 2026

This policy explains how cancellations, refunds and failed payments work for what InfoTrie sells online and by contract: FinSentS Premium (finsents.com), the data API plans of the infotrie.com console, and custom scrapers. It is the same on infotrie.com and on FinSentS.

1. Who we are

InfoTrie Financial Solutions Pte Ltd ("InfoTrie", "we")<br> 50 Raffles Place, 37th Floor, Singapore Land Tower, Singapore 048623<br> [email protected]

Payments are processed by Stripe. InfoTrie never sees your card number.

2. Subscriptions

• A subscription renews automatically at the end of each billing period, monthly or annual, until it is cancelled. An annual plan is billed in full at the start of each year.
• Where a plan offers a free trial, the card is taken at checkout and charged when the trial ends, unless you cancel before then.
• On the data API console, switching from one paid plan to another takes effect at once. Stripe prorates the change: you are charged, or credited on your invoices, for the rest of the current period.

3. Cancelling

You can cancel at any time:

• FinSentS: on Account, choose Manage billing, then cancel in Stripe.
• Data API console: on Plans & Billing, choose Cancel Subscription.

Cancellation takes effect at the end of the period you have paid for. You keep your paid plan until then; after that, the account returns to the Free plan and its limits apply. We do not refund the unused part of a period, except as set out in sections 4 and 5.

4. Refunds

First annual payment

If you ask within 14 days of the first payment of an annual subscription, we refund that payment in full and end the subscription; the account returns to the Free plan. This applies to the first annual payment only, not to annual renewals, and not to monthly payments.

Refunds we always make

Whatever the plan, we refund:

• a charge made twice, or made in error;
• a renewal charged after you cancelled before the renewal date;
• the part of a paid period in which a service fault attributable to InfoTrie prevented you from using the paid features. We give either a credit or a refund, at our choice, in proportion to the time affected.

5. Consumers in the EU and the UK: right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you may withdraw from a subscription within 14 days of the day you entered into it, without giving a reason.

By starting to use the service during those 14 days, you ask us to perform it immediately; you may also be asked to confirm this at checkout. If you then withdraw, we refund what you paid, less an amount proportionate to the service provided until you told us of your withdrawal.

To withdraw, send us a clear statement by e-mail as described in section 8.

Nothing in this policy limits the mandatory rights you have as a consumer under the law of the country where you live.

6. Custom scrapers

A custom scraper is agreed in a written proposal before any work begins.

• Set-up fee: not refundable once work has started. If InfoTrie cannot deliver a working scraper, we refund the set-up fee in full.
• Monthly fees follow sections 2 to 4 of this policy, unless your contract says otherwise.

Where your contract with InfoTrie says otherwise, the contract applies.

7. Failed payments

If a payment fails, Stripe retries it, and you keep your paid plan while it does. Update your card in Manage billing (FinSentS) or Update Payment Method (data API console). If the payment still fails, the subscription ends and the account returns to the Free plan. On FinSentS, what you created (watchlist, alerts) is kept within the Free plan's limits.

8. How to ask for a refund

Write to [email protected] with "Refund" in the subject line, and include:

• the e-mail address of your account;
• the date and amount of the charge;
• the reason for your request.

We reply within 5 business days. An approved refund is paid to the original payment method, normally within 5 to 10 business days of approval; your bank or card issuer may take longer to show it.

9. Chargebacks

Please contact us before disputing a charge with your bank or card issuer: we can usually settle the matter faster. While a dispute is open, we may suspend the paid features of the account.

10. Governing law

This policy is governed by the laws of Singapore. This does not take away the protection that the mandatory consumer law of the country where you live gives you.

11. Changes to this policy

We may change this policy. The version in force is the one published on this page, with its effective date at the top.